How do I start a return or exchange for an item?Updated 3 months ago

Thank you for choosing our products! If you need to return or exchange an item, we are here to assist. Please follow these steps to begin the process:

1. Visit our returns center: https://rosegarnet.com/a/service
2. Once there, you can create a return/exchange request. Note: Please be sure to enter your entire order number, including any letters (ie: 123456-RG)
3. Follow the further instructions provided to complete your request.

We strive to make your return or exchange as smooth as possible. 

If you need further assistance, please email [email protected] and include your full name, email, and order number along with a description of the issue you are having.