Return and Exchanges
How do I start a return or exchange for an item?
Thank you for choosing our products! If you need to return or exchange an item, we are here to assist. Please follow these steps to begin the process:. 1. Visit our returns center: https://rosegarnet.com/a/service2. Once there, you can create a retur
How do I return an item that doesn't fit or that I no longer want?
If you need to return an item because it does not fit or you no longer want it, we are here to help. You can easily start your return process by creating a request in our returns center (https://rosegarnet.com/a/service). Please use the following lin
Do you offer refunds or exchanges?
Yes, we have a 30-day return policy. You can return your items for a full refund or exchange within 30 days of receiving your order. We offer free return label to the continental United States for the first exchange only. Return shipping costs are th
When can I expect my refund after returning a product?
After you have returned a product and provided us with the tracking number indicating that the item has been successfully sent back, we will process your refund. The refund is typically reflected on your card within a certain period (3 to 5 working d
I am trying to Start a Return but it says "Not Eligible"
Thank you for choosing our products!. If you just received your item, our system is most likely showing that your order is still "In Transit". Please allow up to 24 after receiving your order to begin your exchange/return request. If you need further