I am trying to Start a Return but it says "Not Eligible"Updated 3 months ago

Thank you for choosing our products!

If you just received your item, our system is most likely showing that your order is still "In Transit".

Please allow up to 24 after receiving your order to begin your exchange/return request.

If you need further assistance, please email [email protected] and include your full name, email, and order number along with a description of the issue you are having.